Qualifications & people skills
Booking information
Terms & Conditions
Booking terms covering training services, payment, cancellation, delivery and learner responsibilities.
Adapted for Bradfield following review of LEORON’s terms on 18 September 2026. Proposed commercial terms require approval before use. Effective date pending approval.
Contents
- 1. About us
- 2. Who these terms apply to
- 3. Booking and contract formation
- 4. Fees and payment
- 5. Delivery and access
- 6. Learner responsibilities and support
- 7. Assessments and qualifications
- 8. Consumer cancellation rights
- 9. Other cancellations, non-attendance and withdrawals
- 10. Transfers, deferrals and substitutions
- 11. Changes or cancellation by Bradfield
- 12. Events beyond reasonable control
- 13. Training materials and intellectual property
- 14. Service standards and liability
- 15. Complaints and disputes
- 16. Personal information
- 17. Applicable law and jurisdiction
- 18. Versions and changes to these terms
- Model cancellation form
1. About us
These terms govern bookings for the training services identified in your booking confirmation with Bradfield Learning and Development Ltd, company number 03835955, whose registered office is Unit 2, 6–7 St. Mary at Hill, London, England, EC3R 8EE (Bradfield, we, us).
Contact: enquiries@bradfield.co.uk. Postal correspondence may be sent to the registered office above.
[Confirm that this company is the contracting and invoicing entity for all bookings covered. If another entity supplies a course, identify it and the applicable terms before purchase.]
2. Who these terms apply to
A consumer is an individual acting for purposes wholly or mainly outside their trade, business, craft or profession. A business customer books for business purposes. The person or organisation responsible for payment may be different from the learner attending the course.
Consumer status depends on the circumstances, not solely on who pays. Provisions specifically identified as consumer rights apply where the relevant law gives you those rights.
These terms should be read with the course description, booking confirmation and any applicable programme-specific conditions supplied before booking. Bespoke organisational programmes may have a separate written agreement. Any differences must be clearly identified before the contract is made. Nothing in these documents excludes mandatory rights.
3. Booking and contract formation
An enquiry does not reserve a place or create a contract. Our proposed booking process is that a contract is formed when we send written acceptance of your booking. [Confirm this acceptance point against the actual application, payment and checkout process.]
Before you book, we will explain the course, delivery arrangements, price, included services, relevant entry requirements and applicable conditions. We will provide a booking confirmation and a copy of the applicable terms in a format you can retain.
Please check the information carefully and notify us promptly of errors. We will not substitute materially different terms after purchase without an appropriate basis and, where required, your agreement.
4. Fees and payment
Unless a different payment plan is agreed in writing before booking, full payment is due within 15 days of receiving the invoice.
The booking documents will identify the payment recipient, accepted payment methods, billing currency, due dates and total price. Consumer prices must include applicable taxes and unavoidable charges. For business quotations, any excluded taxes or bank charges must be clearly identified before acceptance.
Your booking information will explain whether tuition, materials, assessments, resubmissions, CIPD membership, awarding-body registration and certificates are included. Additional charges must be disclosed before you commit.
Any instalment plan must state each amount and due date. Instalments do not create a monthly subscription or replace applicable cancellation rights. Keep your invoice and payment confirmation.
Use only the payment instructions supplied through Bradfield’s confirmed booking process. Do not send card details by email.
Proposed commercial policy: approve the 15-day payment period, instalment exceptions and accepted payment methods. Confirm the legal entity receiving payment; do not assume every Bradfield booking is billed by the UK company.
5. Delivery and access
Your booking confirmation will identify the delivery format, dates, times, time zone and venue or online-access arrangements. Any required equipment, software, internet connection and preparation will be explained before booking.
For online or on-demand learning, we will specify the access period and available support. Use current platform requirements rather than assuming an older browser will be supported.
If technical problems prevent access, contact us promptly so we can investigate. Problems with your own equipment do not remove any rights you have where our service or digital content is faulty.
Recordings are available only where expressly included. We will explain relevant recording arrangements and direct learners to the Privacy Policy for information about personal data.
6. Learner responsibilities and support
Learners should provide accurate application information, meet disclosed entry requirements and complete agreed preparation. Follow the venue’s safety instructions and behave respectfully in class and online. Report hazards promptly.
Please tell us about accessibility or learning-support requirements as early as possible so we can discuss appropriate arrangements. This does not limit our legal obligations.
Learning-platform credentials are personal and must not be shared. Learners must respect other participants and applicable academic-integrity requirements.
[Confirm the procedure for serious misconduct, investigation, suspension or exclusion, including notice, appeal and the treatment of fees. Avoid a blanket no-refund exclusion.]
7. Assessments and qualifications
Where applicable, programme information will explain assessment requirements, deadlines, submission rules, resubmission opportunities, appeals and any additional charges.
We do not guarantee a pass, qualification, employment outcome, promotion or professional membership. Awards and membership depend on meeting the relevant requirements.
Any tutor-support period, registration period, completion deadline, extension arrangement and awarding-body condition must be supplied before booking. A short-course attendance certificate is not equivalent to a professional qualification unless explicitly stated.
8. Consumer cancellation rights
If you enter a distance or off-premises contract as a consumer, you will normally have a statutory right to cancel within 14 days after the day the contract is entered into, subject to applicable exceptions. This is separate from the commercial cancellation policy below.
You may cancel by sending a clear statement to enquiries@bradfield.co.uk or the postal address in section 1. You may use the model cancellation form at the end of these terms, but you do not have to. Keep evidence of when you sent the notice.
Where a statutory refund is due, we will make it within the applicable legal deadline, normally no later than 14 days after being informed of your cancellation, using the original payment method unless you expressly agree otherwise, without a refund fee.
Services starting during the cancellation period
If you want training services to begin during the cancellation period, we will obtain your express request and provide the required information. If you then cancel, we may charge only an amount permitted by law for the services supplied up to cancellation. We will not charge where the legal conditions for doing so have not been met.
The cancellation right for a service is lost on full performance only where the required prior express request or consent and acknowledgement have been obtained. Starting a service does not automatically remove every cancellation right.
Digital content supplied during the cancellation period
For digital content not supplied on a tangible medium, such as qualifying on-demand content, any loss of the statutory cancellation right requires the legally required express consent, acknowledgement and confirmation. A general acceptance of these terms is not a substitute for the required process.
[Legal review required: map live tuition, on-demand content and mixed packages to the correct rules; implement the necessary checkout requests, acknowledgements, cancellation information and durable confirmations.]
9. Cancellations, non-attendance and withdrawals
Send cancellation requests in writing to enquiries@bradfield.co.uk, including your name, course and booking reference. Statutory cancellation rights in section 8 take priority.
Proposed schedule for business short-course bookings
- At least 14 calendar days before commencement: no cancellation charge; advance payments become course credit valid for 12 months.
- Less than 14 calendar days before commencement: the proposed cancellation charge is the full course fee.
Measure notice against the start date and time stated in the booking confirmation. Exactly 14 days falls within the first band. Credit is available for eligible Bradfield courses, subject to availability; any price difference must be agreed before rebooking.
For consumers outside a statutory cancellation period, any charge must reflect reasonable loss arising from cancellation, after allowing for saved costs and reasonable efforts to fill the place. Bradfield will explain the calculation on request. Credit cannot replace a refund to which a consumer is legally entitled.
CIPD qualifications, on-demand access, bespoke programmes and withdrawals after commencement require programme-specific provisions supplied before booking. The business short-course schedule above does not automatically apply to these products. Non-attendance is handled under the applicable, disclosed booking conditions.
Approval required: the business schedule is proposed from the LEORON model, not confirmed Bradfield policy. Approve its scope and enforceability, and specify separate qualification, bespoke and non-attendance arrangements before publication.
10. Transfers, deferrals and substitutions
Request changes in writing. For business short courses, the proposed postponement charge is nil with at least 14 days’ notice and 50% of the course fee with shorter notice. Eligible early requests receive credit valid for 12 months.
Any new date depends on availability. Confirm the replacement booking, treatment of fees already paid and any price difference in writing before accepting a change. A substitute learner must meet the entry requirements and any awarding-body restrictions.
For consumers, charges must be fair and reflect the relevant loss. Statutory rights remain unaffected. CIPD deferrals must account for registration deadlines, assessment progress and the support period disclosed at enrolment.
Approval required: confirm the proposed postponement schedule and how the 50% charge is applied; approve qualification deferrals, substitution rules and credit conditions.
11. Changes or cancellation by Bradfield
Bradfield may appoint a replacement trainer or change the venue where reasonably necessary, while maintaining the agreed standard and accessibility of the service. We will notify affected customers promptly.
If Bradfield cancels a course before delivery, the proposed policy is a full refund or, at your choice, course credit valid for 12 months.
If we postpone or materially change a course, we will explain your options. You may decline a materially different arrangement and receive a refund for undelivered services. Where the change defeats the purpose of the whole booking, further remedies may apply. We will not require you to accept credit where a refund is due.
Refunds will follow applicable legal deadlines and normally use the original payment method. Any alternative method requires your agreement.
12. Events beyond reasonable control
Serious events outside either party’s reasonable control may affect delivery, including natural disasters, government restrictions or major infrastructure disruption. Bradfield will notify you and take reasonable steps to reduce the impact.
We will discuss rescheduling or another suitable arrangement. If the agreed services cannot be provided, we will address termination and repayment for undelivered services in accordance with applicable law. This clause does not impose a blanket exclusion of refunds or remove mandatory consumer remedies.
13. Training materials and intellectual property
Materials remain the property of Bradfield or the relevant trainer or licensor. Learners may use them for personal study; redistribution, resale or recording requires permission unless the law permits it.
Any employer licence or right to reuse materials in internal training must be agreed separately. Learning-platform credentials are individual and must not be shared. Third-party resources remain subject to their applicable licence terms.
14. Service standards and liability
We will provide services with reasonable care and skill. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited.
Consumer rights relating to services and digital content remain unaffected. Any additional business-to-business liability provisions must be expressly agreed and legally reviewed; no general liability cap is proposed in this draft.
15. Complaints and disputes
Send complaints to enquiries@bradfield.co.uk with your booking reference, supporting details and requested resolution. We aim to respond within seven calendar days; if investigation takes longer, we will provide an update.
Examples include concerns about course content, advertised duration, tutor conduct, delivery quality or access. These examples do not limit your right to raise other concerns. We will explain our findings and any proposed remedy in writing.
Assessment appeals follow the programme’s published procedure and relevant awarding-body requirements. Complaining does not remove statutory rights or prevent you from seeking another available remedy.
Approval required: confirm the monitored contact address, response target and escalation route, together with any applicable dispute-resolution information.
16. Personal information
Our Privacy Policy explains how personal information is handled, the relevant purposes and lawful bases, recipients, international transfers, retention and individual rights: https://bradfield.co.uk/privacy-policy/.
Acceptance of these booking terms does not itself constitute consent to unrelated marketing. Where consent is required, we will request it separately.
[Ensure the linked policy is accurate and approved, including actual use of Monday.com, learning platforms, payment providers and any LEORON entities.]
17. Applicable law and jurisdiction
[Legal review required: specify applicable law and courts for each contracting entity and market, while preserving mandatory consumer protections and any applicable right to bring proceedings in the consumer’s home jurisdiction. Do not apply UK-only wording indiscriminately to overseas bookings.]
18. Versions and changes to these terms
The version provided when your contract is formed applies to that booking, subject to lawful changes and any changes expressly agreed with you. Publishing revised terms does not automatically change existing contracts.
Approved version: [insert]. Effective date: [insert].
Model cancellation form
Complete and return this form only if you wish to cancel your contract. An equivalent clear statement is also acceptable.
To: Bradfield Learning and Development Ltd, Unit 2, 6–7 St. Mary at Hill, London, England, EC3R 8EE. Email: enquiries@bradfield.co.uk.
I/We hereby give notice that I/we cancel my/our contract for the supply of the following service or digital content:
- Course or product:
- Booking reference:
- Date ordered:
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s), only if submitted on paper:
- Date:
Delete as appropriate.
Internal review notes — remove before publication
This draft adapts the commercial approach of LEORON’s terms and conditions for Bradfield. It retains separate qualification conditions and consumer protections. It is not a legal sign-off or a change to the live website.
Approve the contracting entity, proposed payment and cancellation schedules, postponement accounting, credit restrictions, complaints response target and product-specific conditions. Resolve the remaining highlighted items and obtain legal review before publication.
References: Companies House; distance-selling requirements; cancellation-charge guidance.